Privacy Policy
Introduction
Bullion Bar & Dining (referred to in this policy as “Bullion”, “we”, “our” or “us”) respects the privacy of individuals and is committed to protecting the personal information of our customers, guests, suppliers, and others who interact with us.
This Privacy Policy outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect a range of personal information depending on your interaction with us, including:
- Your name, email address, phone number
- Date of birth (for age verification or promotions)
- Reservation and dining details
- Dietary requirements or preferences
- Payment and transaction details
- Communication preferences and marketing opt-ins
- Feedback or correspondence
We may also collect details about your device, IP address, and browsing behaviour when you use our website or digital platforms.
2. How We Collect Information
We collect personal information in a variety of ways, including:
- Directly from you when you make a booking, place an order, subscribe to our mailing list, enter a competition, or engage with us online.
- Through your use of our website, including via cookies and analytics tools.
- From third parties, such as booking platforms or marketing partners (where you have given consent)
3. Why We Collect Personal Information
We collect, hold, and use your personal information for purposes such as:
- Making and managing reservations
- Processing transactions and orders
- Communicating with you (including responding to enquiries or sending booking confirmations)
- Delivering marketing communications, you have consented to receive.
- Understanding customer preferences and improving our offerings
- Managing events, promotions, and competitions
- Meeting legal and regulatory requirements
4. Direct Marketing
Where you have provided consent, we may use your personal information to send you promotional materials or special offers related to Bullion Bar & Dining. You can unsubscribe at any time by following the instructions in the communication or contacting us directly.
5. Sharing Your Information
We may disclose your personal information to third parties where necessary to deliver our services, including:
- Our technology and service providers (e.g., booking systems, email services, web hosting)
- Payment processors
- Regulatory authorities or law enforcement if required by law
We do not sell your personal information to third parties.
6. Cookies and Digital Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, improve our services, and analyse traffic. You may control or disable cookies through your browser settings.
7. Storage and Security
We take reasonable steps to ensure the personal information we hold is protected from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Personal information is stored on secure servers and is only accessible by authorised personnel.
8. Access and Correction
You have the right to access and correct personal information we hold about you, subject to some exceptions under the law. To make a request, please contact us via the details below.
9. Overseas Disclosure
While our operations are based in Australia, some of the service providers we use may store or process data overseas. In such cases, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be published on our website, and we encourage you to check periodically for updates.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact:
Bullion Bar & Dining
Level 1, The Mint
10 Macquarie Street
Sydney NSW 2000
Phone: (02) 9239 0426
Email: reservations@bullionbaranddining.com.au
